Shipping policy

Shipping Policy

Where We Ship

We currently ship to the United States only.

We are unable to deliver to P.O. boxes, military bases (APO/FPO), or diplomatic addresses.

Expansion to other regions is being considered.

Shipping Costs

Free shipping on all orders within the United States.

There are no hidden fees. The price you see at checkout is the price you pay.

Order Processing

  • Orders are processed within 1-2 business days (Monday to Friday).
  • Orders placed on weekends or public holidays are processed the next business day.
  • You will receive a confirmation email once your order has been dispatched.

Delivery Time

Estimated delivery: 7-15 business days from dispatch.

Including processing, most orders arrive within 8-17 business days of being placed.

Delivery times are estimates, not guarantees. Transit can be affected by customs processing, carrier delays, weather, and peak periods.

How We Ship

Products are shipped directly from our manufacturing partner. Orders are sent with tracking.

We use established courier services for international delivery. The carrier may vary by order and destination.

Tracking Your Order

Once your order is dispatched, you will receive an email containing your tracking number and carrier details.

You can track your order at any time here: Track Your Order

Please allow up to 48 hours after dispatch for tracking information to become active.

Questions about your delivery? Contact us or email support@survora.com.

Missing, Damaged or Incorrect Orders

Damaged on arrival: Contact us within 7 days of delivery with a photo. We'll send a replacement or refund you in full - your choice.

Wrong item received: Contact us and we'll send the correct product at no cost to you. No return required.

Order never arrived: If tracking shows no delivery after the expected window, contact us. We'll investigate with the carrier and, if unresolved, send a replacement or issue a full refund.

Missing items from a multi-item order: Contact us within 7 days of delivery and we'll send the missing item.

For all of the above, email support@survora.com with your order number.

Returns and Refunds

You don't need to return anything.

If Survora Serenity isn't right for you, contact us within 60 nights of delivery and we'll refund you in full. Keep the product.

There are no return shipping costs, no restocking fees, and no forms to fill out.

Full details: Refund Policy

Questions?

Email us at support@survora.com and we'll get back to you.